Isabelle Theme

Background

About Isabelle Theme

Education Expert in the luxury industry (retail and wholesale) to reach a 5-star customer experience #Training #Topmanagement #Innovation #Digital #Collaboration360 #Creativity #Customercentric #Emotional #Business #Blendedlearning #E-Learning #Digital In the luxury industry, my mission is threefold: to instil meaning, to engage, and to generate business growth. My holistic approach aims to create impactful immersive experiences like at Clarins, Thierry Mugler and Azzaro, which not only transcend training and sales, but contribute significantly to the company's economic performance. With an expertise combining customer experience and tangible business results, as a Training Manager Leader, I initiated the design of innovative training courses generating a measurable increase in the average basket and NPS scores of 80% at Mac Cosmetics of the Estée Lauder group. My mastery of pedagogical engineering translates into the creation of training programs with a business impact and constant innovation with the development of tools, training modules, evaluation (to measure learning), interactive V-Learning and e-Learning leading to an improvement in performance. My significant international experience for more than 4 years at La Colline has contributed to business expansion by opening committed markets and the continuous animation of our communities in Europe (Italy, Spain, Netherlands, Switzerland etc.) and Asia (Japan, Taiwan, Korea, China) with an adaptation of training strategies to cultural specificities and local expectations. I advocate a global approach centered on people, with a management combining collective intelligence, benevolence, involvement and active listening to the training teams. Externally, I prioritize the understanding of customer/distributor needs to increase the satisfaction and loyalty of the end consumer. My ambition is to continue to push the boundaries of customer experience and training in the luxury sector, while generating substantial business growth, by combining responsible management, digital expertise, intercultural sensitivity, pedagogical innovation and focus on results. Let's transform brand, product, and customer service expertise into a myriad of memorable, meaningful, and sustainable growth experiences.