Isaiah Muhammad

Background

About Isaiah Muhammad

I am a highly skilled IT professional with a experience in diagnosing and resolving providing exceptional customer service, and ensuring seamless IT operations. I am very passionate about leveraging technical expertise to provide advanced support and maintain robust network infrastructure. As a Service Desk Level 2 Technician, I am dedicated to applying my skills and knowledge to resolve complex issues, ensure system reliability, and support seamless operations.With a strong foundation in network infrastructure principles, I possess expertise in troubleshooting, system administration, and network management. I excel in utilizing my skills to diagnose and resolve technical issues, ensuring minimal downtime and optimal performance of IT systems.A lifelong learner, I actively seek opportunities to expand my knowledge and stay updated on the latest developments in network infrastructure and IT support. Whether it's obtaining professional certifications, attending workshops, or participating in continuing education programs, I am committed to continuous growth and improvement in my field. My Key Highlights are:• Able to work independently and as part of a team with strong communication skills.• Expertise in diagnosing and resolving complex technical issues, using advanced tools and methodologies to identify root causes and implement solutions.• Ability to diagnose and repair hardware issues, including desktops, laptops, printers, and peripherals, ensuring proper functionality and performance. Expertise:Problem-Solving, Creative Thinking, Team Leadership, Communication, Tier 2 Technical Support, Network Configuration, Incident Management, Vulnerability Assessments, Technical Documentation, Quality Assurance, Staff Training & Development, Change Management, User Account Management, Hardware & Software Knowledge Technical Tools: Active Directory, Microsoft Admin, Service Now, Remote Desktop, Bomgar, Citrix Virtual Machine, Microsoft Office Suite, Okta, Webex, Microsoft Teams, Google Workspace, Zoom, ZenDesk Ticket SystemReach out to me: isaiamuhammad@gmail.com