Ish Kumar
Senior Process Associate at Genpact
Based in Gurugram, India
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Seniority
Manager
Department
Operations
Location
Gurugram
Industry
Business Consulting and Services
Company size
139K
Contact information
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i•••••••@genpact.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Ish Kumar
Fraud Analyst with 2 years of experience handling high-value fraud investigations and complex dispute resolution at Genpact. I specialize in analyzing red flag indicators, identifying denial patterns, and managing chargebacks and representments in alignment with compliance protocols. I’ve worked on fraud types including account takeovers (ATO), friendly fraud, and unauthorized transactions. I’m responsible for executing chargebacks through Visa/Mastercard networks, issuing provisional credits, and contributing to fraud recovery efforts. Recognized with three Bronze Awards, I bring a strong focus on operational efficiency, fraud pattern recognition, and customer fund protection. I am now looking to grow in challenging environments focused on fraud prevention, financial risk, and dispute resolution.
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