Ishan Agarwal
Technical Support Manager at Atlassian
Based in Bengaluru, India
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Seniority
Manager
Department
Information Technology
Location
Bengaluru
Industry
Software Development
Company size
17K
Contact information
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i•••••••@atlassian.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Ishan Agarwal
Working as Technical Support Manager in Atlassian, managing team of 12 direct reports, helping with their onboarding, technical assessment, performance assessment, progression. Helped the Global support team to improve KBMs such as NPS, CSAT and support responsiveness. Managed under performers to improve operations with strategic planning. Managed overall team resourcing and capacity challenges to deal with high volume work situations. Previously worked as Senior Support Engineer for Atlassian products like Confluence, Jira. Past experience as Oracle and MySQL database administrator.Keenly interested in further working on Technical Support Manager roles
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