Ismail Bourji

Background

About Ismail Bourji

Experienced IT Systems Administrator with a proven track record in managing and optimizing IT infrastructures, providing end-to-end technical support, and implementing effective solutions for businesses across Canada and the USA. My diverse expertise ensures seamless operations across various platforms and technologies. Key Skills & Expertise: • Device Management: Intune administration for Windows (MDM), macOS, iOS, and Android, including enrollment profiles, configuration profiles, compliance policies, app protection, MAM, app deployment, Conditional Access, and troubleshooting. • System Administration: Active Directory (AD) & Azure AD management, Group Policies (GPO), Windows Server (2012–2019), and Office 365 administration. • Network Support: Switching, VLAN, VPN (GlobalProtect and Cicso), DNS DHCP, LAN and WLAN. • Security Management: Implementing and maintaining Microsoft Defender (Endpoint & O365), BitLocker, LAPS, and antivirus solutions. • Cloud Solutions: Teams, SharePoint & OneDrive management. • Technical Tools: Proficient with PowerShell scripting, Jira, ServiceNow, TeamViewer, Bomgar, and SolarWinds WHD. • Prgramming: VBA, VB.Net and Powershell. • Database: SQL Server. • IT Support: Troubleshooting and resolving complex technical issues for hardware, software, networks, and peripherals, both remotely and on-site. • Documentation & Training: Creating technical documentation and conducting training sessions to enhance knowledge-sharing and team efficiency. • Bachelor's Degree Computer Science Canadian Equivalency by World Education Services (WES): Bachelor's Degree (three years) • French, English and Arabic I am passionate about leveraging my technical expertise to streamline operations, enhance security, and drive organizational success. With hands-on experience in managing critical IT projects, including tenant consolidation and large-scale device re-enrollment, I excel in dynamic and fast-paced environments. If you're seeking a results-driven IT professional with a diverse skill set, let’s connect!