Ismail Shaikh

Background

About Ismail Shaikh

Over 12+ year's of Experience in handling Customer's for various Products and Services. Offering solution based on customer's requirement and their needs, establishing beneficial relationship with them. Strong skill set in Customer Service (International + Domestic). Professionalism: Problem solver, Service quality oriented, Focused on deadlines. Ability to solve problems and handle crisis situations quickly and resourcefully. Ability to work in multi-cultural, team-oriented environment. Ensures Customer's always receive Quality and Efficient service. Got experienced working in an Agile environment and engaging with Customer's across multiple channels. Ensures all customer queries are well investigated and resolved. Developed a professional relationship with customers by building a good rapport. Co-ordinate and provide feedback to the internal team for Faster resolution. Excellent communication skills Verbal and Written. A Multitasker with excellent Organizational and Time management skills. Ensures high quality up to date documentation for all service arrangements. Ownership and responsibility of personal actions. Ability to effectively communicate and present to the concerned authorities. Received various Appreciations & Awards for providing best Customer Service.