Isuru Mapitigama

Background

About Isuru Mapitigama

I combine professional knowledge and great ability of fashion and retail, with business to my profession. I do what I do with honesty and personality, in a passionate, yet professional manner. That is the quality, I bring to my profession. This is what I love to do. That is why I'm good at it. I have my way of executing my job. It is best executed, when I have the freedom and trust to do it this way. This makes me a better asset for my profession, colleagues and ultimately my customers. Customers are individuals: I see my customers, not as customers, but as individuals. There are no customer who are alike. They are not a mass, but each individuals. Individuals, who have their own needs, preferences and expectations. In order to meet them all, I have to get to know them. With great curiosity and sincere interest in my customers, I'm able to do achieve this. This is a big part of my ability to maintain loyal customers, and attract future loyal customers. Credible service creates loyal customers: Customers complement me for my professional and personal guidance. They appreciate that I have my personal opinion. They are inspired and delighted with my ability of visualising and styling. But above all, my customers like that I show genuine interest in them as an individual first- and as a customer second. It is very important for me to be honest and professional, yet personal when doing my job. And my customers sense it and deeply appreciate it. This makes them comfortable and satisfied, when guided by me. My way: I stay curious. I listen to my customers. I seek interaction.(No dialog, no intelligence, no personal service) I put an honest effort in remembering my customers. I try to follow up on previous purchases. I observe the behaviour of my customer. I provide guidance based on my knowledge and personal opinion. I aim to welcome every customer entering the store. I spread positiv energy and smile. I strive to great a good atmosphere - for me and my customers.