Ivan Chafardeth

Background

About Ivan Chafardeth

Creative, multitalented, reliable, organize with two years of Computer Applications in Dublin City University & a foundation Year in Engineering at Dorset college. I have a passion for people, culture and technology. 5+ years experience in Customer Service, 1+ years managerial experience in Hospitality. In January 2021, due to my dedication for the technology sector and dealing with customer, I resolved to join Wix.com where I have become an experience agent. Starting as a regular agent, I soon learned to troubleshoot complicated issues in different products, identify usability problems and bugs that have to be escalated to relevant departments and keep up with updates so that I can advise customer on the best tools and plans to help them reach their biggest potential online. Currently, as an advanced agent, I specialize in Legal Cases (dealing with sensitive topics such as: phishing, fraud & legal disputes), Account Access (Evaluating cases of identity to grant access, denying or transfer content of an account), Billing (To ensure the data stored of our users is kept safe at all time, issue refunds in accordance to our internal policy & terms and conditions and support regular agents on best plans and benefits for the users) and Advance Tech (To help regular agents identify bugs and escalate them to relevant departments). At Wix, I do not only want to help customers solve their technical issues but to encourage them to go to the next level, offering them suggestions and guiding them during the whole process of building their site. It is always of Paramount importance to go above and beyond customer expectations and keep track of their businesses needs in a personalized manner to ensure their success.