Ivan Gultom

Background

About Ivan Gultom

Visionary leader with wide knowledge and improvement maintenance initiatives, strategy, and technology in product support of Caterpillar dealership for surface and underground hard rock mining equipment Solid experience in managing Caterpillar mining equipment maintenance. Manage mining branch and special project. Manage field service team, rental equipment maintenance, hydraulic mining shovel and drill engine maintenance to meet operational excellence and process improvement Provided and improved service contract maintenance quality and quantity. Integrated supply chain and equipment management to optimize equipment life and maintenance cost. High utilization of technology to manage information and database to integrate all functions to improve customer engagement by consultative and or proactive approach Deliver exceptional experience of delivery of mining equipment and after sales services contract. Improved maintenance and repair strategy to meet customer expectation. Manage parts supply end to end process and inventory control, Manage P&L responsibility and budget oversight Develop and implement parts strategic business plan aligned with company objectives Strong capability to build and maintain relationship with key stakeholder and business partners