Ivan Jelic

Background

About Ivan Jelic

I’m a results-driven IT professional with over 5 years of hands-on experience in technical support, POS system management, SaaS platforms, and end-user troubleshooting across fast-paced industries. I bring a unique mix of technical expertise, operational leadership, and customer-focused service, developed through diverse roles in both remote tech environments and high-volume hospitality settings. At Zenhire.ai, I lead remote support efforts for clients using a SaaS platform—managing VPN setups, Microsoft 365 administration, GDPR-compliant requests, and participating in penetration testing coordination. At Tipsy Boar, I spearheaded a full migration to NCR Aloha POS, integrated digital menu systems using JavaScript and Untappd, and continuously support all hardware, printer, and connectivity issues on-site. Core Skills Include: • Windows 10/11 | SaaS | VPN Configuration | React QA Testing • Active Directory & Microsoft 365 Admin | DMS & POS Systems • DNS/DHCP Troubleshooting | Printer/Peripheral Support • Project Implementation | End-User Training | Technical Communication Education: M.S. in Aeronautics (Cybersecurity focus) – Graduated with Distinction B.S. in Aviation Management – Full Academic Scholar & Varsity Soccer Captain Currently pursuing CompTIA A+, Network+, and Security+ to transition into cybersecurity while continuing to grow as a systems technician. I’m passionate about solving problems, delivering real value through IT, and building resilient infrastructure that supports both teams and customers.