Ivan Jelinic

Background

About Ivan Jelinic

Customer-Centric SaaS Product Specialist with 9+ years of experience in product, customer success, and business analysis. I help companies bridge the gap between users and engineering, driving 30%+ knowledge growth and 95%+ CSAT scores through strategic enablement- Sustained 95%+ customer satisfaction by authoring 70+ detailed user stories, driving product enhancements that aligned with real user needs- Drove a 50% increase in revenue collection at three major BC Health Authorities (PHSA, PHC, & VCH) by leading a cross-functional team to develop a digital billing solution- Experienced in highly regulated industries, ensuring compliance and alignment with GMP and Health Canada standards-Community-driven, organizing fundraising events for both the Croatian Heritage Association of British Columbia and Croatian Community Radio Vancouver- Lifelong learner, currently picking up the accordion, expanding creativity alongside a structured professional career. I love stepping into scaling SaaS environments where I can optimize processes, enhance customer experiences, and drive product adoption. Whether it’s through improving self-service resources, refining onboarding workflows, or driving product-led growth, I’m motivated by roles where I can use data-driven decision-making and customer insights to fuel company success. I’m especially drawn to teams that value collaboration, iteration, and customer obsession. I love connecting with new people, give me a shout at ivan_jelinic@outlook.com or here on LinkedIn!