Ivan Khoo

Background

About Ivan Khoo

LEADERSHIP- I take the initiative of being a positive mentor to my team and strive to influence them to maximize their potential. As a leader, I am able to recognize an individual’s strengths and thereby allocate resources accordingly to boost results. While working with my team, I use my leadership skills to inspire, challenge, and optimize performance to deliver high levels of customer service. In addition, I have engaged in Human Resource activities including hiring, training, and retention of talent. • INTERPERSONAL SKILLS- I have employed excellent interpersonal and communications skills for both supervising employees and working with clients. I have many years of customer service experience in which I utilized exceptional communication and problem-solving skills to improve customer satisfaction by first focusing on customer’s concerns or needs and then recommending appropriate solutions. I have demonstrated outstanding interpersonal skills by building good rapport with consumers to create customer loyalty. I have also executed sales initiatives to generate new business and expand overall market share. Due to my adaptability, I have a proven ability to work well in team-based environments. I believe that reinforcing every member’s strength in a group is a valuable asset when working as a team. • ANALYTICAL AND STRATEGIC SKILLS- I have developed strong analytical and strategic skills that have been imperative to my career development and success. My accounting knowledge has enabled me to collect data and decipher beneficial information for practical use. I have the ability to identify inefficiencies and make process improvements to reduce cost and increase overall profitability