Ivan Moran

Background

About Ivan Moran

Data-Driven Leader | Performance Strategy | Contact Center Optimization | Business Intelligence I am a results-driven Business Product Owner & Performance Strategy Leader with a passion for data analytics, operational efficiency, and customer experience optimization. With expertise in contact center management, workforce efficiency, and performance measurement, I help organizations implement scalable process improvements that enhance productivity and reduce costs. In my current role at Assurant, I work within the Operations Performance Management team, collaborating with AVPs, Managers, Claims, IVR, Integration, Salesforce Developers, and Reporting Teams to identify inefficiencies and drive impactful solutions. My work in data visualization (Power BI, SQL), stakeholder collaboration, and strategic process improvement has led to cost savings of over $600K annually and measurable enhancements in contact center efficiency. Key Strengths: Data Analytics & Performance Strategy – Developing real-time reporting dashboards to track KPIs and improve decision-making. Process Optimization & Automation – Reducing manual efforts by 40% through automation and workflow enhancements. Stakeholder & Leadership Engagement – Presenting data-backed insights to senior leadership (Directors, AVPs, SVPs) for strategic alignment. Agile Product Ownership – Managing backlog prioritization and sprint planning to drive continuous operational improvements. I am excited about opportunities to apply my expertise in performance strategy, analytics, and operational excellence to leading organizations such as American Express. Let’s connect and discuss how data-driven insights can drive operational success!