Ivan Neves
Senior Service Delivery Manager at Fujitsu
Based in Lisboa, Portugal
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Seniority
Manager
Department
Operations
Location
Lisboa
Industry
IT Services and IT Consulting
Company size
60K
Contact information
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i•••••••@fujitsu.com
Phone
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Background
About Ivan Neves
Operational Management: Overseeing the daily operations and ensuring that all services are delivered in line with the service level agreements. Leadership: Providing leadership to both the service delivery team and cross-functional teams involved in service delivery. Project Oversight: Managing large-scale, complex solution implementations for customers and ensuring successful project completion. Customer Relationship: Maintaining strong relationships with clients and stakeholders, understanding their needs, and ensuring customer satisfaction. Incident Management: Taking ownership of critical incidents, coordinating resolution efforts, and conducting postincident reviews. Process Improvement: Continuously improving service-related processes and implementing best practices to enhance service quality. Budget Management: Tracking and managing budgets to ensure cost-efficiency and financial accountability. Performance Measurement: directing and measuring business development and employee performance to align with organizational goals.
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