Ivan Perez

Background

About Ivan Perez

Driven IT professional with over 16 years of experience specializing in technical support, infrastructure management, and system administration. Skilled at diagnosing, troubleshooting, and resolving complex issues across hardware, software, and network systems, ensuring efficient and secure business operations. Adept at managing enterprise environments using tools like Active Directory, SCCM, Microsoft 365, Intune, and VPN technologies to optimize performance and maintain system integrity. Currently serving as a Senior IT Analyst, leading infrastructure conversions and supporting over 1,800 locations as part of enterprise-level integration initiatives. Recognized for exceptional service delivery, earning the Service Excellence Award for superior technical execution and customer satisfaction. Experienced in ITSM platforms such as ServiceNow, network administration across TCP/IP, DNS, and DHCP, and collaboration technology deployment through Teams and Zoom. Committed to continuous improvement, knowledge sharing, and aligning IT operations with organizational goals, bringing a balance of technical expertise and strong communication that bridges the gap between technology and people.