Ivan Santosa

Background

About Ivan Santosa

Broad based experience in retail banking which includes personal and commercial lending. • Possess demonstrated expertise in financial lending process • Documented record of success for driving personal and team sales revenues. • Extensive experience providing best-in-class customer service for a diverse client base in multiple retail branches, meeting and exceeding high service and sales expectations. • Proven ability to minimize company risk and optimize client opportunities, maintaining strict compliance in highly regulated environments. • Strong business development skills with a history of engaging leaders within local area communities to cultivate new business and increase opportunities within existing client base. • Adept at problem-solving, with a history of working with business owners to identify issues and develop effective solutions to improve operational efficiency. • Operations-minded leader with strong emphasis on excellent customer service experience. • Exceptional communication abilities; multilingual with fluency in English, Spanish, Japanese and Indonesian. • Highly adaptable bank branch manager with experience in diverse markets.~ Financial Services Sales ~ Banking Product Promotions ~ New Business Development ~~ Client Services ~ Customer Satisfaction Initiatives ~ Partnership Management ~