Ivis Swanson

Background

About Ivis Swanson

Education Ashford University Clinton, IA BA of Education Key Skills Customer Service Project management Financial Analysis and Budgeting Repossession and Recovery Collections Management Bilingual in Spanish Proficient in Auto IMS Training and Development Effective communicator Solution Oriented Leadership and Team Management Risk Control Proficient in RDN Skilled collaborator Experience First Community Credit Union, Houston, TX February 2022-Present Asset Recovery Manager over Repossession Department An organizational leader was responsible for managing operations, project management, and support staff of 12 team members. Managed a portfolio size of $5 million dollars in outstanding. • Handle all matters regarding recovery including repossessions, and assignments. Determine the cost-effectiveness of securing assets, recommend replevin actions with our legal department, and recommend charge-offs once all efforts have been exhausted. • Review daily reports and generate monthly reports to present to the board members. • Prepares and submits required information for short-sale, abandonment, and settlement requests. • Review accounts to ensure team members file lienholder claims and cancel dealership products to minimize losses. • Review and approve modifications to assist members. • Review team member Calls to improve quality assurance. First Service Credit Union, Houston, TX May 2018-February 2022 Supervisor of Collections An organizational leader was responsible for managing operations, project management, and support staff of 18 team members. Managed a portfolio size of $6 million dollars in outstanding. • Supervised a team of Collection Analysts in a high-volume, fast-paced, deadline-driven production environment. • Responsible for complex transactional and operational tasks such as processing servicing-related tasks, identifying problems, improving service levels, and developing metrics to measure growth and performance. • Identified process improvement and risk control development and dealt with escalated issues. • Provided training, performance evaluation, and coaching to team members. • Leveraged interpretation of policies, procedures, and compliance requirements.