Ivy Gilbert

Background

About Ivy Gilbert

My name is Ivy and I am a result-driven professional with a comprehensive system administration background. I also have cross-functional leadership experience in areas such as strategic planning, process improvement, people management, research, and data mining. Some of my achievements include: initiating a call center from the ground up; implementing systems that optimize call center functionality; and guiding businesses on enhancing their customer service business models. During my career, I have consistently exhibited leadership abilities in driving daily operations and directing customer-centric teams within an industrious call center environment. I am also adept at developing strategic action plans, process maps, business models, and training programs that enhance existing processes. I am an articulate communicator, with expertise in establishing robust client relationships, delivering compelling presentations, and providing customer service-oriented training to senior managers. Connect with me today to acquire a better understanding of my skill set and to find out how I can help to bring your objectives into focus!