Izabela Kosicka

Background

About Izabela Kosicka

Experienced Change Management Leader (PROSCI® certified), senior consultant, passionate Customer Experience (CX) and Employee Experience (EX) strategist with over 20 years of international expertise across diverse industries: financial services, insurance, banking, capital markets, retail, pharma, life sciences, travel, and the non-profit sector.I have successfully led complex projects & transformation programs and managed cross-functional international teams in both B2C and B2B environments. My approach combines high empathy and engagement with a drive for innovation. I am a strong advocate of design thinking, lean management, and agile methodologies. I help organizations foster a culture of growth, transparent communication, and plain language.My focus is on driving change & transformation and delivering best-in-class business results, customer and employee experiences, leveraging market insights and human-centered design to embed service excellence into the very DNA of organizations and their people.Core Competencies- Strategic consulting and change management across multiple industries (life sciences, insurance, banking, capital markets, retail, pharma, travel, non-profit)- Customer & employee-centric strategy development and implementation (CX/EX/ EVP)- Service design and experience measurement (NPS, VoC, close the loop)- International projects and cross-functional teams leadership- Digital culture and transformation- Lean management, lean startup, agile, and design thinking- Product strategy, development, launches, and sales support- Marketing, communication, and customer service management- Market research and insights- Plain language and internal communication expertise- Culture, people and budget management- Public speaking, training, workshops and mentoring- Entrepreneurial experience, business & life coaching, sports training- Lifelong learning and personal developmentGallup Top 10 Strengths:Strategic, Learner, Responsibility, Individualization, Self-assurance, Belief, Woo, Futuristic, Positivity, InputI lead through strategic thinking and inspire growth in others.I am a firm believer in continuous improvement. My mission is to encourage teams and organizations to purposefully raise the standard of service and deliver outstanding results & experiences to all stakeholders. I thrive on building cultures of innovation, collaboration, and excellence.Let’s connect if you’re interested in transforming your organization’s approach to change, customer experience, or employee engagement!