Jacek Dabrowski

Background

About Jacek Dabrowski

I am a results-oriented manager with a comprehensive international background in customer experience strategy, team management, and process optimization. Holding a CIM Professional Diploma in Marketing, I bring 15+ years of experience in designing and executing CX strategies, managing large (spread) multinational teams, and optimizing complex processes across sectors like Customer Service, Supply Chain, Procurement, and Customer Experience. I am fluent in English (C1) and adept at fostering a culture of performance and engagement through targeted CX initiatives, effective leadership, and data-driven strategies. Core Competencies : • Customer Experience Strategy: Creating and implementing CX plans to enhance satisfaction and drive loyalty. • Multinational Team Leadership: Building, managing, and motivating diverse teams across multiple countries. • Process Management & Optimization: Streamlining workflows to reduce inefficiencies and improve outcomes. • Strategic Stakeholder Engagement: Developing long-term client and partner relationships for sustained growth. • Performance Measurement & Improvement: Setting and tracking KPIs to achieve continuous operational enhancements.