Jaci Rohrbaugh

Background

About Jaci Rohrbaugh

About With over 8 years of experience in customer support, I bring a calm, knowledgeable, and client-focused approach to every interaction. As a Customer Support Training Specialist at UBEO Business Services, I help clients confidently navigate new technology, streamline their workflows, and get the most from their business solutions. I specialize in turning complex situations into clear, manageable solutions—whether I’m guiding clients through onboarding, developing tailored training resources, or de-escalating high-stress service issues. My work supports multiple office locations and product lines, with a focus on education, efficiency, and excellence in customer care. Core Strengths: Customer experience leadership with a focus on education and empowerment Conflict resolution and escalation management in fast-paced environments Training development and support across multiple manufacturers and locations Skilled in Microsoft PowerPoint, time management, and cross-departmental collaboration About UBEO UBEO Business Services is one of the largest and fastest-growing business technology organizations in the United States. We provide advanced document management and IT solutions that empower companies to improve productivity and drive results. UBEO is known for its consultative approach, world-class support, and unwavering dedication to client success.