Jacinta Brown

Background

About Jacinta Brown

Project professional with experience in the utilities, telecommunications, financial services and insurance industries. Experience leading and working with teams to examine and solve business problems by analysing the needs of clients and helping achieve improved quality and value for their customers. A proven track record of stakeholder engagement and delivering end to end business/commercial analysis; I enjoy partnering with the business to develop and implement continuous improvement initiatives that ultimately lead to improved Cx and people experiences. I have excellent commercial and analytical abilities combined with exceptional communication and interpersonal skills. Looking to advance my career and capitalise on my strong interest in project management and driving the development and execution of plans to deliver improvements to our people and customers. Specialties: Stakeholder Engagement Project Management Customer Experience Leading@IAG (Requisite Enterprise) Commercial/Operational Analysis Strategy Telephony/Contact Centre Workforce Management