Jacinta Kiendi

Background

About Jacinta Kiendi

11+years’ work experience in Corporate Clients relationship management, Executive Office Administration and Customer service management in a busy Office. Expertise in providing excellent customer service, co-ordination and general administrative support functions to ensure smooth running of day-to-day Office activities. Strong expertise in Diary / Calendar management, maintaining Office Calendar of events, scheduling & cancelling meetings, booking meeting rooms and Company Events management. Experienced in coordinating all end-to-end logistics involved in Local / International travels i.e. booking travel, accommodation, organizing visas, ground transport and a detailed itinerary for Company Executives and external attaches. Expertise in operating switch board – delivering a friendly, efficient customer service while creating a warm and welcoming atmosphere for the Clients. Ability to work under pressure and time constraints, organized, as well as handle several tasks simultaneously in a fast-paced office setting. Telephone/email management (telephone handling etiquette), analytical and listening skills with the ability to manage anger from difficult clients. Experienced in team supervision and providing direction, guidance, coaching and leadership to Customer Service / Office Administration in order to achieve maximum efficiency, effectiveness and quality of service. Proficiency in using Microsoft Office applications, SharePoint, CRM, ERP Systems and Microsoft Access to manage databases, excellent management of company social media pages, website, tech savvy.