Jack Mullins

Background

About Jack Mullins

Provide executive leadership with critical metrics that trend areas like infrastructure availability, capacity and performance along with application usage, IT operational efficiencies and costs. Manage project portfolios and maintain annual roadmaps with subordinating project timelines. Present operational reports at monthly/quarterly business reviews attended by executive leadership. Manage IT operations capital and operations expense budget exceeding thirty million dollars. Manage international teams ensuring cross functional skills exist to meet the fluctuating workloads of ticket/requests systems, proactively manage capacity and performance, and restore services after critical outages. Leverage global staffing models including in-sourced and outsourced resources to provide 24x365 coverage while reducing costs and increasing team productivity. Drive standardization via documented SOPs resulting in a fifty percent reduction in ramp time for staff as critical process knowledge and technical skills are consistently updated. Lead international teams to develop automated provisioning and security configuration standards for server/desktop environments used both internally and published as best practices for global customers. National and international conference speaker for Dell, Altiris, and Novell covering the topics of Automating Systems Management, Secure Identity and Access Management, Network Operation Center best practices, methodologies and implementation planning. Briefing Fortune 500 and Global IT executives who are looking for innovative solutions to address emerging market/customer challenges.