Jack Pai

Background

About Jack Pai

A seasoned and highly accomplished business savvy professional with robust experience acquired over the years in delivering optimal results & business value in high-growth environments and establishing key relationships with business segments. I am a dynamic, versatile, and detailed-oriented leader with comprehensive experience in hardware and software technology integration and professional services delivery in Telecommunications and Information Technology arena. Skilled in creating First Office implementation notes and proof- tested written procedures to feed into Global Methods, which in turn provided formal written methods for commercial deployment. Realized a cost savings of 15% average over original budget by shortening design and review cycles across multiple time zones. Demonstrate the ability to technology, attention to details, translating customer needs/requirements to SOW, work well with travel and in diversified multivendor coopetition environment. Adept at complex technical project management with service providers and large enterprises on global scale, assembled virtual cross-functional teams, worked closely with IT and directly interfaced end customers, providing technical and business leadership and knowledge transfers. Specialized in multimedia collaboration service integration with cloud based Unified Communications and SaaS, WebRTC, Security and Threat Management with well-known carriers and world class large enterprises, in multi-vendor environment. Manage customer services and operation maintenance per ITIL practices after commercial network validation and acceptance to achieve a best customer experience possible. Utilize technical knowledge and inter-personal soft skills to help troubleshooting and reach problem resolution, with effective use of debugging and monitoring tools to track trouble tickets and cases. My remarkable leadership and interpersonal skills let me communicate with upper management and team members. Confident in delivering impeccable results through my dedication to handling multiple functions and activities under high-pressure environments & tight deadlines. Areas of Expertise: Strategic & Operations Planning Project Management System Improvements Quality Assurance Process Improvement Strong Interpersonal Skills Analytical Skills Team Management Communications Critical Thinking Problem Solving Time Management Attention to Detail Client Relationship Management Management Skills