Jack Scenna

Background

About Jack Scenna

I have been in the computer hardware service industry since 1988 and in national technical support since 1991. During this time, I have become skilled in various technology applications, developed highly professional customer service expertise, and broadened my knowledge of numerous products. I am confident that I can bring to your organization an aptitude for managing, motivating, and encouraging others to succeed. I am highly adaptable with the capacity to collaborate effectively with diverse individuals in rapidly changing environments. I have the ability and dedication to learn new skills quickly and instantly apply this knowledge to daily job functions. I have a strong background in system installations, upgrades, and transitions with additional experience in electrical applications and cabling DESKTOP SUPPORT SPECIALIST & ACTIVE DIRECTORY MIGRATION SPECIALIST • User account setup; e-mail, passwords/permissions accounts for over 2500 ancillary and clinical staff. Perform network migration and configurations of exchange applications • Troubleshoot exchange server issues and provide resolution assistance to standard supported applications: Lotus Notes, Outlook, Internet Explorer and SharePoint and other supported proprietary applications and systems • Image/configure all company computers including Lenovo/HP desktops, laptops, and medication carts • Set up of cabling new servers, routers, and switches and trace/repair work of damaged cabling including troubleshooting network and hardware including computers/telecommunication equipment