Jack Schaffner

Background

About Jack Schaffner

PROFESSIONAL STATEMENT Tenured professional with an extensive background in Project Management, Customer Onboarding, Customer Service, Revenue Assurance and Telecommunications. An innovative thinker willing to look at all situations through the lens of the customer, at the same time maintaining core values and open communications to drive the business to the next level. Additionally, a problem solver with strong analytical skills and experience with life cycle steps to drive the customer experience. SKILLS PROFILE • Extensive background (20+years), in Project Management, Customer Onboarding and Service in a high-volume fast paced environment.• Strong Order Management background with emphasis on Provisioning, Billing, Customer Fulfillment and Support.• Self-empowered by strong analytical skills with an in-depth knowledge of customer onboarding practices.• A true communicator, both in written and verbal settings with a strong acumen in escalation management driving the day to day needs of the business.• An independent thinker and self-starter that works constantly as a team player to drive revenue growth.