Jack Su

Background

About Jack Su

EXPERTISE • Enterprise Transformation Leadership: Drive complex change initiatives across people, processes, technology, and strategy to drive sustainable impact. • Service & Operational Excellence: Lead functional transformations leveraging digital tools, advanced analytics, and AI to enhance customer outcomes. • Risk Culture & Governance: Embed robust risk culture improvements and governance frameworks to strengthen organisational resilience. • Operating Model Redesign: Architect and transition operating models, including offshoring and outsourcing strategies, to optimise efficiency and scalability. • Strategic Planning & Execution: Develop and deliver business strategies across global and regional landscapes, aligning vision with objectives and measurable outcomes. • High-Performance Team Building: Cultivate top-performing teams with clear Objectives and Key Results (OKRs), success metrics, and a shared purpose. • Innovation & Product Lifecycle Management: Define innovation agendas and oversee product and service lifecycles that harness organisational strengths with appropriate oversight. • Executive & Board Engagement: Build trusted relationships with executive leadership and boards through transparent governance and strategic alignment. INDUSTRY AND DOMAIN EXPERIENCES • Industry Experience: General Insurance, Professional Services & Broking, Banking, Energy & Resources, Public Sector • Domain Knowledge: Technology & Digital, Risk (line 1-3), Cyber Security, Business Resilience, Human Resources, Insurance Product & Services, Broking, Marketing & Communications, Customer Services VALUE PROPOSITION Proven ability to solve complex organisational challenges (such as reset of enterprise strategies, post-merger integrations/transformations) through a sustainable approach that integrates People, Process, Technology, and Strategy. Key strengths include: • Strategic Execution: Design and deliver stakeholder-aligned business strategies, translating vision into agile operational plans and transformation programs. • Governance & Ways of Working: Establish enterprise-wide governance models and operating rhythms that drive strategic priorities with strong executive and board support. • End-to-End Transformation Leadership: Lead large-scale programs that reshape organisations, elevating service delivery, operational performance, and risk management across global and regional landscapes. • Customer-Centric Enablement: Empower functions to meet corporate responsibilities while delivering digital-first, AI-enabled services that enhance customer experience.