Jackie Joo

Background

About Jackie Joo

Business Systems Leader brings over a decade of experience helping companies to innovate and automate—generating revenue growth and cost reduction across widely diverse business environments. Creates tangible innovation and automation strategies—achieving an optimal balance between process redesign and technology implementation during integration of 250+ enterprises. Directs and manages all aspects of IS design and development from conception through execution. Translate business requirements gained from C-level executives, IT, Operations, and Finance teams into technical requirements. Leads companies in defining, selecting, building and acquiring systems and technologies that enhance performance and further corporate goals. Highlighted Achievements: Led the full integration and centralization of business systems while working to fully automate them—resulting in noteworthy headcount reductions, sizable cost reduction, revenue growth, and market share increase. Gained key executive-level support utilizing strong ROI case development and presentation skills—resulting in the highly customized design, development, and implementation of a leading-edge mobile technology platform responsible for a ten percent sales increase along with a $1.5M annual expenditure reduction. Successfully automated several operationally-vital IT systems. Examples include an enhanced payroll and financial reporting system, an operations forecasting dashboard, and a field-based time management software utilizing GPS technology. Repeatedly call upon my extensive business and technology backgrounds to provide solutions across numerous critical IT operations system platforms that operate in a 24/7 environment throughout North America. Continually exceeding expectations around business systems vision, infrastructure, training, data analysis needs, systems process analysis, reengineering, specifications, development, and enhancements. Specialties: Business Systems Consulting | Mobile Applications| Process Efficiencies | Systems Administration | Program Management | Financial/Sales Reporting | Project Management | Web Development | Training & Support | Blueprinting | Requirements Gathering | System Design | PMO Administration| Vendor Management | Technology Integration | Change Management | Process Redesign| Enterprise Software Technologies| ROI Case Presentations | SOX Regulatory Compliance | Web-Based Solutions | Help Desk Architecture