Jackie Koenig

Background

About Jackie Koenig

An enthusiastic and innovative leader that will engage and work cross-functionally to deploy complex projects and programs across any fast-paced environment to achieve the business goals. Supervisory experience providing framework and coaching needed to drive productive team members, adviser to fellow managers on effective management techniques. Developed Partner Management Process for Independent Contractors/Authorized Service Partners Orchestrated 12 Cross-Departmental Projects Concurrently Built Knowledgebase Reducing Support Requests by 30% Managed Award-Winning Remote Staff of up to 20+ Drove User Conference Generating Profits of $53K Reduced Maintenance Attrition Rate to 3.9% Know for a proactive approach and excellent verbal communication skills, I deliver stellar internal and external customer experiences with speed and efficiency. If you are open to sharing best practices or brainstorming on: Implementing Strategies to Effectively Eliminate Business Issues Increasing the Effectiveness of Customer Life Cycle Interactions Building Self Sufficient & Award-Winning Cultures Please Contact me: 650-286-2601 x1431 JKoenig@ECiSolutions.com 612-987-1789 Jackie.koenig@comcast.net Organizational Leadership – Supervisory Experience – Work Streams Execution – Client Services – Best Practices – ERP – Process Improvement – CRM – Analytical – Compliance – Human Resource – Coordination – Flexible - Project Management Skills – Risk Assessment – Problem Solving – Follow-Up – Technical Skills – Corporate HR – Decision Making – Conflict Resolution – Performance Management