Jackie Modder

Background

About Jackie Modder

I am a versatile professional with extensive experience in project coordination, customer success, technical support, training, and quality assurance across diverse industries. My career has spanned roles in emergency services, sales, and client-facing operations, consistently highlighting my ability to manage complex projects, resolve critical issues, and deliver exceptional service. Currently, I serve as an Associate Administrator – Service Manager Software at Houle Electric, a proudly Canadian company recognized as a Great Place to Work® and one of BC’s Top Employers. In this role, I act as the Super User and subject matter expert (SME) for our service management platform, supporting teams through workflow optimization, training, and continuous improvement initiatives. I thrive in high-pressure environments, excel at coordinating cross-functional teams, and bring a people-first mindset to every challenge. My approach is rooted in collaboration, adaptability, and a commitment to excellence. Outside of work, I’m deeply connected to my family, passionate about animals (especially pug dogs ), and have embraced travel over the past five years—finding joy and inspiration in every new experience.