Jacklyn Saballa
Team Lead, Customer Support at Lone Wolf Technologies
Based in National Capital, Philippines
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Seniority
Manager
Department
Customer/Client Service
Location
National Capital
Industry
Software Development
Company size
800
Contact information
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j•••••••@lwolf.com
Phone
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Background
About Jacklyn Saballa
As a Team Lead at Lone Wolf Technologies, I oversee the development of a high-performing team and strive to enhance customer satisfaction. My role involves guiding and coaching team members through one-on-one interactions and facilitating process improvements. I actively contribute to the implementation of strategic goals and processes, incorporating contact center metrics to assess performance. Additionally, I provide recommendations for operational workflow enhancements with the ultimate goal of improving the overall customer experience.
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