Jacklyn Tanarov
Scaled Customer Success Manager - Level 2 at Box
Based in New York, United States
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Seniority
Other
Department
Other
Location
New York
Industry
Technology; Information and Internet
Company size
4.1K
Contact information
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j•••••••@box.com
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Background
About Jacklyn Tanarov
Customer Success leader with a track record of delivering measurable impact across SaaS, HR tech, and marketing. I specialize in driving product adoption, retention, and revenue growth across high-value client portfolios—blending strategic planning with cross-functional execution to create exceptional customer experiences. With over 6 years of experience managing $ 7 M+ portfolios, reducing churn, and leading enterprise-scale onboarding and enablement, I’ve consistently delivered above-target Net Revenue Retention (110 %+), improved onboarding timelines by 30 days, and helped launch and scale new platforms. Whether collaborating with Sales, Product, or CS Ops, I lead with data, empathy, and a bias for action. Complex problems, customer-first innovation, and mentoring others in the art and science of Customer Success energize me. Core strengths: Net Revenue Retention & Upsell Growth Strategic Success Planning & QBRs Gainsight, Salesforce, Zendesk, Jira Onboarding Automation & Scalable CS Frameworks Cross-functional collaboration (Sales, Product, Marketing, Consulting)
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