Jackson Hsu

Background

About Jackson Hsu

Jackson has comprehensive knowledge of computer hardware systems and components, with expertise in improving processes, reducing errors, increasing system quality, and providing testing and advice on system integration issues. He has also been handling customer grievances and resolving customer issues for 20 years, consistently achieving record-high 4 to 4.5 out of 5 customer satisfaction rankings. Jackson is committed to living the core values of his company, which are focused on customer success and an owner’s mindset. Jackson's expertise in computer PC/server system technical services spans over 25 years. He performs hardware/software testing, diagnosis, troubleshooting, and repairs on a variety of Windows or Linux servers. He also builds, manages, and trains RMA and repair teams, with his repair teams boasting an impeccable record of less than 1% DOA (Dead-on-Arrival) repairs. In addition, Jackson has over 15 years of experience in setting up and managing computer PC and server repair service centers and creating forward stock location inventory to support global business models. He displays excellent inventory management skills, provides exceptional technical support, and efficiently trains remote service techs. His work has made it possible for the company to provide direct RMA and repair services in a timely manner, while also increasing profitability and cost savings. Special Projects/Achievements: • Passed ISO 9001:2015 certification auditing for Service and Repair dept. • Established computer repair service center, setup networking, and trained repair technicians in North American, South American, and EMEA regions • Created and managed forward stock location/distribution center MIN/MAX inventory manage system for T1 customer services • Created and managed server system and spare parts advance replacement pool process for T1 and T2 customers • Created and implement automated email notification system to provide customer return status or repair status update • Established outsourcing RMA & RTV processes to overseas provider for operation costs saving