Jackson Yu

Background

About Jackson Yu

Supervise, mentor and train Junior IT Engineers to provide technical support to 500+ users across multiple offices • Manage all merger and acquisition IT projects to align with Autodesk standards with minimal impact to users • Collaborate with project stakeholders to achieve their departmental needs • Manage, assign and track Service Now tickets to junior level techs to achieve outstanding SLA performance • Review and audit all user/network accounts and hardware to achieve SOC 2 security and privacy compliance, such as two-factor authentication, single sign on and hardening of firewall • Lead, design and deploy G-Suite to Office 365 migration project by providing documentation and training to all users. • Lead, design and deploy migration of Slack channels from Building Connected to coexist in Autodesk environment with minimal impact to users • Lead projects to deploy additional Zoom Rooms being main point of contact with vendor and procuring hardware for Zoom Rooms • Design and budget monthly/annual procurement for hardware and software based on projections of departments • Review dormant accounts across all platforms and apps for archival or deletion to reduce monthly or annual expense • Procure hardware and asset equipment, including peripherals and accessories to meet growth of organization • Design and implement procurement process for satellite offices by working with Facilities and HR to determine needs • Design and implement onboarding and offboarding procedures for individual users and departments during shelter-in-place order to achieve minimal impact to organization • Analyze and secure network on a quarterly basis with Pen Tests tools to meet current security standards • Design and implement migration plan of Fleetsmith to JAMF MDM to align with Autodesk security standards • Create and document re-imaging checklists for Macs and PCs for ease of deployment • Lead, plan, and execute migration of Mac OSX to Catalina and Windows 7 to Windows 10 on all Macs and PCs to meet current industry standards • Identify, upgrade, and retire out-of-warranty devices from Macs, PCs, and tablets across organization to provide a more efficient user experience • Manage, deploy and integrate Teem/Robin meeting room signage app with Office 365 to allow users to book ad-hoc meetings directly at the conference room