Jacob Duffrene

Background

About Jacob Duffrene

Currently serving as the Facilities Site Coordinator/Operations Specialist for Sodexo at GSK in Waltham, MA, I oversee Sodexo's Integrated Facilities Management (IFM) scope on behalf of GSK. This scope includes both Hard and Soft Services, where I ensure the efficient delivery of services across various areas. With over 3 years of experience in corporate services, I have developed a strong background in managing operations and fostering team collaboration. My expertise spans Environmental Services, Cleaning, Pest Services, Landscaping, Snow Removal, Waste Services, Uniform Services, Front of House, Mail Services, and other soft services. Building relationships and fostering team development are among my core strengths, and I take pride in creating a positive and effective work environment. In addition to my operational expertise, I have significant experience in new business account transitions and deployments. I’ve played an integral role in onboarding vendors and setting up operations, with a primary focus on account stabilization activities. I bring proficiency in customer service, Microsoft Excel, Microsoft Word, Smartsheet, team building, and public speaking. I am open to travel to support accounts and am committed to providing exceptional service in any environment. I hold a Bachelor’s Degree in Business Administration with a Concentration in Criminal Justice Management from Nichols College, as well as a Master of Arts in Criminal Justice.