Jacob Johnson

Background

About Jacob Johnson

I.T. Professional | Technician Support Tier 2 | Professional Troubleshooter & Enthusiastic Learner Transitioning to CyberSecurity. I have a strong background in: Management, Customer Service, and Problem Solving. I have over 10 years of experience in the telecommunications industry and have previous N.O.C. experience. I currently have multiple certifications, including ISC2 CC and CompTia Network+, and I am actively perusing others. I currently work as a Technician Support II at GVTC Communications. Previous experience includes engaging in proactive and reactive network/systems monitoring, troubleshooting and repair of SIP and VoIP products, and management of multiple vendors to ensure resolution of customer issues. I have experience in SaaS and IaaS configuration and repair, BES support and configuration, and Microsoft Exchange user management and support, as well as extensive Management experience. I am passionate about delivering excellent customer service and enhancing the security and performance of the network and systems. I value teamwork, innovation, and continuous learning, and I am always eager to take on new challenges and opportunities. I am a lifelong learner and actively find ways to incorporate tech into my daily life. I have started sharing my documentation and experiences on the website listed in my profile.