Jacob Leal

Background

About Jacob Leal

As a seasoned Trust and Safety leader with over a decade of experience across military, tech, and public sector roles, I specialize in building resilient safety frameworks that protect users and uphold policy integrity. From leading over 1,600 narcotics investigations in the U.S. Army to redesigning high-risk escalation workflows at DoorDash and Uber, my career has centered on mission-driven impact, operational precision, and cross-functional collaboration. At Uber, I shaped safety protocols and investigation models across global markets, delivering clarity to ambiguous guidelines and supporting product risk strategies through field-based insights. Currently at DoorDash, I oversee a team of leads handling sensitive, multilingual cases—integrating accessibility tools and streamlining communication across Legal, Policy, and Comms to improve response time and decision accuracy. Whether I'm analyzing SQL datasets to spot emerging risks or co-authoring frontline-informed policy updates, I bring a balanced perspective: analytical rigor with human-centered care. I believe user trust isn’t just built through policy—it’s earned through every action, every case, and every choice to do the right thing, even when it's hard. Always open to connecting with safety, risk, and compliance professionals passionate about creating safer platforms at scale.