Jacob Logan

Background

About Jacob Logan

Skills: Microsoft Excel, data reporting, adaptation, teaching, organizational skills, public speaking, writing, research, process development, teamwork, team leader, customer service, and problem solving. Consistent track record for effectiveness, high quality of work, high productivity, and dependability. Overview: With strong communication skills, unbridled work ethic, and a methodical approach, I have been privileged to work alongside incredible team members to move metaphorical mountains. Whether it was contribution to earn a client contract for two different states, onboarding and processing thousands of new employees over the course of 90 days, complete record cleanup projects which brought hundreds of employee files into compliance in record time, or traveling out of state to lead and conduct new hire orientation and training, I look for opportunities to be part of teams in order to drive progress, results, and improvements to ensure excellence in function and outstanding results. Experience: COMPLIANCE TEAM MEMBER • ALACRITY SOLUTIONS– HAMMOND, LA • OCT 2016 – PRESENT •Creates, maintains, and presents detailed reports for management. •Creates, maintains, or spearheads various cleanup efforts to ensure organization and compliance. •Assists with ordering and updating various background check and drug screen packages to meet client requirements. •Processes an average of weekly submissions for state licensing, carrier certification, and other required paperwork. •Keeps daily communication via phone and email with field managers to offer support services geared towards producing a seamless daily workflow. •Previously assisted Human Resources with candidate orientations, and new-hire onboarding. TEAM LEADER II • GILSBAR – COVINGTON, LA • AUGUST 2014 – JUNE 2016 •Guided and supervised team of 45 telemarketers/lead researchers. •Conducted test-environment projects to develop and enhance calling procedures which resulted in a 20% increase in productivity. •Managed and drafted detailed data reports submitted to management based on performance metrics evaluate and maximize team productivity. •Designed and developed reporting system allowing department managers to track team performance. •New hire training •Top performer in daily Lead Researcher production receiving company recognition for top metrics in multiple quarters.