Jacob Reading

Background

About Jacob Reading

As a dedicated service management professional, throughout my career I have built track record in managing team including training and development, productivity, KPIs and appraisals within a highly regulated industry and fast-paced corporate environment. I have attained comprehensive experience that will add value to the success of your organization by managing customer centric teams and technical systems to raise and ensure customer satisfaction, as well as outstanding productivity/performance. While others take pride in meeting all standards set before them, my passion is delivering service that goes beyond organizational expectations and creating a win-win scenario for everyone involved! Among my many talents overseeing customer cases and keeping customers updated through lifecycle whilst collaborating with development team to deliver roadmap of improvement are the expertise that enable me to ensure outstanding productivity and performance. I am a dependable manager with demonstrated ability to juggle/prioritize needs, while ensuring speedy responses to clients and business concerns. I am highly experienced in Managed Service Delivery governance across global organisations, particularly around Incident, Change, Problem, Request delivery and Asset management. My reputation as a goal-oriented champion with in-depth knowledge of delivering quality ITIL based process by utilising data analysis and management skills, whilst providing positive experience to customers and meeting and exceeding business goals is demonstrated in my previous roles. I always strive to establish and maintain highly co-operative environment by implementing effective communication while liaising with clients, internal staff, and external contacts. I possess strong analytical skills, strong attention to detail, as well as leadership, problem-solving, communication, and multi-tasking skills. I am proficient to lead in service introduction process for new systems and change to existing systems. My greatest value to any organization is my ability to work independently, freeing up leaders’ time to focus on the needs of the business. To find out more, please connect with me or send me an email.