Jacob Villa

Background

About Jacob Villa

As a Plan Writer Case Specialist at Optum, I develop and audit insurance plan documents while ensuring compliance and accuracy to enhance client satisfaction. By communicating effectively with stakeholders, I manage timelines and address potential issues, contributing to streamlined processes and improved outcomes. My role builds on previous experience as a Healthcare Specialist, where I supported customers in resolving healthcare insurance inquiries, claims concerns, and billing issues. My academic foundation includes a Bachelor of Science in Computer and Information Systems Security/Information Assurance from the Technological Institute of the Philippines and a degree in Information Technology from AMA University, specializing in Cyber/Computer Forensics and Counterterrorism. With skills in human health and ecological risk assessment and administration, I am dedicated to delivering quality service and seamless client experiences.