Seniority
Manager
Department
General Business & Management
Location
Naples
Industry
Utilities
Company size
1.5K
Contact information
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j•••••••@inframark.com
Phone
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Background
About Jacob Whitlock
Client services expert with over 15 years of leadership experience. Proven abilities to lead operations by fostering a culture of trust and respect. Aligning and co-creating, collaboration between employees, leadership, and our customers. Focus on aligning goals and objectives to achieve highly successful outcomes. Has demonstrated ability in adding value in overcoming diverse operational and financial challenges. Achieved a record for the highest customer satisfaction rating in the company’s 42 year history. This included sustaining a 92% customer approval rating. Responsible for a million dollar inventory for a nationally recognized auto parts dealer group, leading the financial turn-around within the first eight months with sustained results and positive net outcome. Recognized for coaching and mentoring future leaders and developing teams and groups for success.
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