Jacqueline Doyle

Background

About Jacqueline Doyle

Motivated and results-driven team player with extensive experience as a Business Analyst in requirements gathering for the development of business needs. Experience includes application migrations, transformation, leadership, problem solving, analyzing data, trending and reporting, executive communications, negotiations, and customer satisfaction. Demonstrated success in customer relationship management, with the ability to quickly build genuine rapport. Thrive on challenges and quickly adapt to new environments and responsibilities. Personable and outgoing, comfortable communicating with people from diverse backgrounds, occupations, and cultures. Core Competencies: • Business requirements elaboration and interpretation • Subject Matter Expert on functions and processes of critical systems • Data analysis • Data driven decision maker • Development and execution of Quality Improvement Plans • User Acceptance Testing • Operational readiness planning and implementation • Collaboration • Effective communication • Project management • Experience with contracts, processes, tools, and report evaluations • Incident, Problem and Change Management Certifications: • Nominated and received the Optum 2020 SuperHero. Awarded at 4 years of service (5500 nominated with limited receiving) • ITIL v.3 Foundation Certified Professional Strengths: • Self-starter, strong track record of proactively moving departmental needs forward • Ability to produce quality work in a fast-paced, rapidly changing environment • Excellent problem solving, organizational, analytical, and critical thinking skills • Very strong interpersonal skills, including positive assertiveness, professional communication, and relationship building • Excellent writing and verbal communication • Critical thinker • Strong listening, facilitation, and conflict management skills • Intermediate level proficiency in Microsoft Office suites