Jacqueline Giuliani

Background

About Jacqueline Giuliani

Jacqueline Giuliani is a commercially astute and visionary senior executive with over 20 years of experience in financial services, banking, operations and law. She has a proven record of leading multi-service departments, navigating complex regulatory frameworks, and partnering with Committees, Boards, and C-suite Executives to deliver value, shape strategy, and elevate the customer experience. Throughout her career, Jacqueline has been recognised for reshaping organisations through strong governance, disciplined execution, and customer-first strategies that drive advocacy, loyalty, and long-term growth. She has delivered transformation, operational excellence, and sustainable growth across both major banks and non-bank lenders, always ensuring that customer outcomes remain at the centre of strategic and operational decisions. Jacqueline creates lasting impact for customers and stakeholders by fostering a culture of continuous improvement and embedding practices that champion customer advocacy, from transforming operational models to uplifting service performance and governance. In her current role as Director of Customer Assist, Servicing & Operations at La Trobe Financial, Jacqueline has overseen the delivery of key business operations while championing customer advocacy across the organisation. She has strengthened stakeholder trust, led cross-functional projects to improve customer journeys, and transformed a multi-service operational department into one of the highest performing and most customer-aligned divisions within the organisation. At the core of Jacqueline’s leadership style is a focus on collaboration, empathy, and empowering teams to deliver exceptional customer outcomes. She connects with impact, encourages diversity of thought, and instils a sense of shared purpose that inspires both people and performance. Jacqueline is passionate about driving customer success, building advocacy through meaningful engagement, and creating purpose-driven cultures where employees thrive. She holds a Bachelor of Laws and Bachelor of Finance from La Trobe University and was admitted as an Australian Legal Practitioner in 2004.