Jacqueline Groot
Service Line Manager at Macaw
Based in The Randstad, Netherlands
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Seniority
Manager
Department
Other
Location
The Randstad
Industry
IT Services and IT Consulting
Company size
390
Contact information
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j•••••••@macaw.nl
Phone
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Background
About Jacqueline Groot
Specialist in (IT) Information Technology management and IT Service Management. Working together with various departments in the organisation to develop and implement best practice services & tools for IT Service Management and Service Delivery processes. Strong focus on customer service / support excellence / cost optimization - which we all want for our customers. I strongly believe in customer satisfaction, quality & continuous improvement of the service delivery process through use of the best practises such as ITIL and Agile DevOps.
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