Jacqueline Murrell

Background

About Jacqueline Murrell

I am a certified IT Project Manager (PMP, Oracle NetSuite Suite Foundation, Jira Fundamentals) with extensive experience leading ERP implementations, NetSuite integrations, cloud migrations, healthcare IT projects, and business intelligence initiatives. With a strong background in both healthcare technology and enterprise systems, I specialize in delivering complex, cross-functional projects that improve efficiency, reduce costs, and drive data-driven decision-making. Core Expertise & Achievements: ERP / NetSuite Project Management – Led end-to-end NetSuite integrations with Tableau, RedSky, and custom web platforms, enabling real-time financial and operational reporting, reducing manual workloads by 50%, and improving data accuracy. Cloud & Infrastructure Modernization – Directed the enterprise migration of 40+ agencies from legacy phone system to RingCentral VOIP, achieving 30–40% cost savings while enabling secure, scalable communication for hybrid and remote teams. Healthcare IT / Pharmacy Systems – Oversaw the migration of a pharmacy legacy system to PioneerRx with telehealth integration, improving patient access, streamlining medication management, and ensuring HIPAA compliance. Process Automation & Workflow Optimization – Implemented Smartsheet and NetSuite workflow automation tools to centralize IT equipment requests and capture customer leads, cutting manual processes and accelerating approvals. Digital Transformation & eCommerce – Managed the launch of a Shopify eCommerce store and NetSuite-integrated Driver PWA Portal, enhancing customer/employee experiences and modernizing digital operations. Business Intelligence & Data Analytics – Oversaw enterprise Tableau implementations and sales dashboard development, standardizing analytics, reducing manual reporting by 50%, and empowering executives with real-time KPIs. I bring a strategic yet hands-on approach, bridging IT and business operations to deliver solutions that scale and sustain impact. My ability to align executives, technical teams, and end-users ensures successful adoption and long-term value creation. I am passionate about GovTech, ERP innovation, and systems integration, and I thrive on projects where technology directly improves operational efficiency and service delivery. Let’s connect if you’re looking for an ERP Project Manager, IT Project Manager, Healthcare Project Manager, or NetSuite Project Manager to lead your next transformation initiative