Jacquelyn Huff

Background

About Jacquelyn Huff

Senior project management, marketing, and client services professional with 19+ years of experience supplying vision, strategy, and uncompromised excellence in execution. Known for customer obsession and world-class customer experience and satisfaction – a trusted client partner and business advisor who consistently exceeds expectations. Brings a track record of client acquisition, engagement, growth, and retention. Leads business outcomes with sustainable growth in revenue, profitability, ROI, and value. Inspires innovation and creativity, a change agent who challenges the status quo. Contributes positive energy, a solution-seeking, problem-solving perspective. Recognized for business acumen, attention to detail, and for leading best practices, systems, and processes on a foundation of data, KPIs, and insightful analysis. Ownership and accountability mindset with a results orientation and a bias toward action. An empathic leader of diverse high-performing teams. Highly refined communication and presentation skills adaptable to diverse audiences. Comfortable in fast-paced, entrepreneurial environments. Relentless curiosity—always learning. CORE COMPETENCIES- Key/enterprise customer/account management - Business development/client opportunities/renewals and upselling - Project quality, value, profitability - Customer journey/lifecycle (acquisition, engagement, loyalty, retention, recovery)- Customer time to value - Pipeline development and management - Technology proficiencies: Adobe, Google, Microsoft - Complex simultaneous project management - Project scoping, proposals, timelines, resource planning, risk mitigation - Budgets and forecasts - Negotiation and conflict mediation - Relationship building/key stakeholder relationships - Cross-functional collaboration (design/engineering, sales, marketing, finance, senior leadership)- Mentorship, team building, and leadership