Jacques van Aardt
Client Experience Manager at Onex
Based in City of Johannesburg, South Africa
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Seniority
Manager
Department
Customer/Client Service
Location
City of Johannesburg
Industry
IT Services and IT Consulting
Company size
166
Contact information
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j•••••••@plusonex.com
Phone
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Background
About Jacques van Aardt
Technology executive combining strategic leadership with hands-on platform development capabilities. Proven track record of building enterprise analytics solutions whilst driving digital transformation initiatives at scale. Technical Implementation & Strategic Leadership Specialise in developing sophisticated data analytics platforms with integrated AI capabilities for enterprise environments. Recent work includes building comprehensive ITSM analytics pipelines with weather correlation analysis, predictive modelling, and real-time operational dashboards - driving measurable improvements in service delivery performance. Operational Excellence Through Data Led technology operations for 500+ employee organisations, managing nationwide infrastructure with 220+ personnel. Achieved unprecedented SLA compliance improvements through analytics-driven approaches, turning historically underperforming contracts into industry-leading service delivery examples. AI Security & Risk Management Completed MBA with specialised research focus on AI security for managed service providers. Formal expertise in emerging technology risk assessment, positioning for the intersection of AI adoption and enterprise security governance in increasingly regulated environments. Unique Value Proposition Rare combination of executive-level strategic thinking with hands-on technical implementation capabilities. Equally comfortable building Python analytics pipelines and presenting to C-suite stakeholders. Transform technology from cost centre to competitive advantage through data-driven decision making and innovative platform development. Track record spans government sector transformation projects, enterprise merger integrations, and complex regulatory compliance environments across South Africa's technology services sector.
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