Jacqui Mead

Background

About Jacqui Mead

I am a Learning & Development professional with more than 25 years’ experience across a broad range of Corporate, Government and Not for Profit sectors. I am a 2008 Customer Service Institute of Australia (CSIA) National Training Excellence Award winner. I have many years' experience in project managing training deliverables for large scale projects, developing online and face-to-face training content to support change initiatives and system implementations across multiple business areas. I have consulted and worked extensively with business stakeholders and subject matter experts to conduct learning needs, identify audience groups, impacts, and new/changed processes, and develop, propose, and gain agreement for training strategy. I take great pride with building relationships with my stakeholders and coworkers and believe communication is one of the key success factors to the project. I have many years' experience developing online modules using Articulate Storyline and Articulate Rise including system introduction and overview modules, system video demos, system simulations and online assessments. I have also developed face-to-face content including Facilitator Guides, User Guides, Participant Workbook, PPT presentations and Quick Reference Guides. I have developed feedback mechanisms and produced extensive project training effectiveness and recommendation reports. I enjoy working both autonomously and being part of team. I am committed to working with the team to ensure our deliverables are met and the project is a success and exceeds customer expectations.