Jad Rachid
Workforce Management Specialist at Wise
Based in Tallinn, Estonia
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Seniority
Staff
Department
Operations
Location
Tallinn
Industry
Financial Services
Company size
9.6K
Contact information
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j•••••••@wise.com
Phone
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Background
About Jad Rachid
BSc. Civil Engineering | MSc. Logistics Engineering Received full scholarships and completed studies at the University of New South Wales, Australia (ranked 7th worldwide in the 2024 Times Higher Education rankings), and at the Budapest University of Technology and Economics. Professional background in engineering at two major Brazilian companies: Copel (Energy) and Votorantim (Construction). Currently working in the financial industry as a Workforce Management Specialist at Wise (formerly TransferWise). • 5+ years of relevant experience in real-time workforce management • Skilled at working independently in fast-paced environments while effectively managing multiple tasks • Curious, self-motivated, and solution-oriented, with a focus on process and performance improvement • Proficient in WFM software (Calabrio, Verint, Genesys) and data analysis tools (Looker, Superset) • Proactive problem solver, highly organized, and adaptable to change
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